We are Akili AI
Delivering Digital Transformation with Responsible AI
We are Akili AI
Compliant solutions. Compelling results. Delivered fast.
About Akili AI
Akili AI is accelerating Financial Transformation across Africa.
Meet the expectations of a digital generation with seamless customer experiences, faster decisions and more efficient operations. Deliver measurable impact in months, through compliant customer-facing solutions fully integrated into existing operations. Start focused, scale with confidence, and modernise financial services without disrupting the core.
In 2022, a team in the world-renowned African Centre for Technology Studies came together to see how responsible AI can transform Africa. The result was Akili AI, a business founded to demystify AI and help organisations in Africa maximise the opportunities offered by AI in a safe and responsible way.
Our services include opportunity analysis, landscape mapping, policy development, AI audit, through to turnkey AI solution delivery.
Our mission is to serve Africa as the trusted authority for responsible AI through evidence-based policy and regulatory analysis, product innovation and commercialisation and leading-edge skills transfer.
Future Oriented
AI has the power to transform. Our strategy is to support corporate Africa through the AI journey, applying leading AI technologies to unlock value and operational efficiency for the benefit of consumers throughout the continent.
We bring together world-leading expertise in AI, policy and ethics to support our customers adopting the power of AI to make a sustainable digital transformation in operations, competitiveness and efficiency.
Progress through Responsible AI
An AI strategy must be built, not just with a view to where the world is today but also taking into account where the world will be in the future.
We ensure our customers have the tools, processes and capabilities to take full advantage of the benefits AI has to offer in an environment with trust, fairness, data privacy and accountability at its core.
What We Do
Digital Transformation that delivers
Finance is moving fast and expectations are rising. Akili AI delivers impactful AI services that address priority business challenges across customer experience, operations and risk. Each solution is designed for real-world deployment, built with governance in mind and delivered in months, integrating cleanly into existing systems and processes to produce measurable results.- Digital Customer Experience 24x7
- Local language customer self-help over voice, WhatsApp and social media
- Onboarding and document validation
- Loan provisioning and credit assessment support
- Social media marketing and pre-sales qualification
- AI opportunity assessment
- AI compliance audit
- Ethics frameworks and governance
Our AI Path
Digital Customer Experience
Todays’ customers expect immediate, always-on access. Akili AI replaces complex menus and queues with natural, conversational engagement available 24x7. Resolve common enquiries instantly, reduce service costs, and ensure seamless handover to staff when a human interaction is required.
Multi-channel access
Engage customers where they already are—voice, messaging, social media, and USSD. Understand intent, not just keywords, and respond in natural local language. Remove friction, improve completion rates, and make it easier for customers to do business.
Onboarding and document validation
Complex onboarding drives customers away. Simplify acquisition with automated document validation, identity checks, and guided product selection—completed entirely on a customer’s phone. Increase conversion, reduce manual effort, and accelerate time to first transaction.
Loan provisioning and credit assessment
Speed matters. Automate document checks and credit assessments so that loan officers focus on decisions and not paperwork. Enable same-day approvals, reduce processing costs, and improve customer satisfaction without compromising risk controls.
Social media marketing
Social campaigns generate interest but slow responses lose customers. Akili AI services engage prospects instantly, answer basic product questions and pre-qualify leads before handing them to sales teams. Improve conversion rates while reducing pressure on staff.
Compliance and Governance
Every Akili AI solution is delivered with governance, ethics, and compliance at its core. Stay aligned with evolving regulatory expectations while deploying AI with confidence. Compliance is not an afterthought; it is embedded from design all through to deployment.
Your Trusted Partner from Concept to Impact
Akili AI is your trusted delivery partner, turning high-priority business challenges and opportunities into working solutions. Start small, deliver measurable results in months and scale with confidence to deliver competitive advantage and customer delight.
Talk to Akili AI for practical AI services that deliver fast, measurable impact today!
Latest News
Martin Mbaya Talks AI in Finance at UK-Kenya Forum
Akili AI Director, Martin Mbaya, joins industry and government panel to debate the impact of AI on the financial sector, at the UK-Kenya Investment Conference, Nairobi
Akili AI and iLab Partner on AI Research in Africa
Akili AI signs a strategic MOU with iLab at the leading Strathmore University in Nairobi, for collaboration on policy, strategy and research regarding the impact of AI in Africa
Akili AI keynotes Strathmore Business School AI conference
Sponsored by ABSA, the annual event explores the applications, governance and regulatory environment as AI adoption accelerates in African banking
Banking and AI in Kenya
Akili AI, Strathmore Business School and THiNK launch pivotal white paper on the state of AI in the Kenyan finance sector
Banking on AI – The Next African Leapfrog Moment
Akili AI and Strathmore Business School launch pivotal white paper on the successful adoption of AI in Kenyan banks.
Our Blog
Banking the Digital Generation – The Next Frontier of Retail Banking
Generative AI (the technology that underpins tools such as ChatGPT) has the potential to change society. For the first time, these “Large Language Models” are able to undertake tasks that
Banking on AI – The Next African Leapfrog Moment
Generative AI (the technology that underpins tools such as ChatGPT) has the potential to change society. For the first time, these “Large Language Models” are able to undertake tasks that
Banking and AI in Kenya – White Paper
Generative AI (the technology that underpins tools such as ChatGPT) has the potential to change society. For the first time, these “Large Language Models” are able to undertake tasks that
Our Approach
Step 1
Define the approach, processes, standards
Step 2
Identify the wins
Step 3
Artificial Intelligence is more than a technological leap; it’s a transformative force reshaping our world … AI is driving revolutionary changes in healthcare, agriculture, finance, and education
African Union, 2024
Let's Talk About
The Next Big Thing
Our Locations
Nairobi
Johannesburg
Lagos
London